AI receptionist for home services
Connect chat with your wider front desk.
Otto Chat
AI chat for home service businesses
Otto Chat is an AI chatbot for home service businesses. It helps website visitors get answers, share job details, and request an appointment or callback. Supported messaging channels and human handoffs are configured around your business.
Otto starts at $697/month. Voice + Chat is also included in every JobFlow tier. Complex integrations are quoted separately. Choose month-to-month with a quoted setup fee or a six-month commitment with setup waived. Usage terms are confirmed in your proposal.
Website ChatSMSEmailFacebookInstagramGoogle LSAGoogle Ads
Ottomatic System Core
Lead PipelineCaptures form, chat, SMS, email, and social inquiries.
Fast RepliesAnswers questions and follows up before leads go cold.
CalendarBooks jobs based on your services, hours, and rules.
Team AlertsSends summaries to your CRM, inbox, or dispatcher.
Live Playground
See how Otto handles a lead
Pick a trade and step through a sample lead conversation. Otto qualifies urgency, asks the right questions, presents booking windows, and creates a clean job summary.
Simulator Controls
Step through the conversation and watch the booking logic work inside the phone preview.
Otto AI Assistant Active
Typically replies in under 10 seconds
CRM Update Success
The Problem
Keep the next job from slipping away.
Home service leads do not wait. They message your site, your ads, and your social pages. Otto keeps those conversations moving.
01
Messages sit too long
A homeowner asks for service and books the next contractor who answers first.
02
Too many inboxes
Facebook, Instagram, SMS, email, and website chat all need follow-up.
03
Your team repeats basics
Name, address, issue, urgency, and preferred time all get collected by Otto.
04
Ad leads go cold
Google LSA, Google Ads, and Facebook leads need instant nurturing after the click.
Otto Chat turns speed into a system. Every lead gets a fast reply, a next step, and a clean handoff to your team.
How It Works
From first message to booked job.
Collect the requested service, service location, preferred timing, and contact details your team needs. Requests outside the approved rules can be sent for review instead of guessed at.
01
Customer reaches out
Website chat, SMS, email, Facebook, Instagram, Google LSA, or Google Ads lead.
02
Otto responds fast
Answers common questions, captures the issue, and keeps the conversation moving.
03
Otto books or routes
Offers booking windows, flags urgency, and follows your handoff rules.
04
Your team gets context
CRM update, transcript, contact info, job details, and alerts with no messy handoff.
Channel Coverage
One front desk. Across your channels.
Supported channels depend on your account access and configuration. We confirm which listed channels and follow-up workflows are included before launch.
| Channel | Without Otto | With Otto |
|---|---|---|
Website Chat | Static widget or form | Live lead conversation |
SMS | Manual replies and delays | Fast replies and follow-up |
Email | Inbox drag and slow triage | Auto-replies and next steps |
Facebook and Instagram | DMs and comments get missed | Social leads move forward |
Google LSA and Ads | Paid leads go cold | Instant nurturing after click |
Built Around Your Team
Otto supports your front desk.
Otto handles routine intake, FAQs, follow-up, and booking support. Your team stays focused on high-value calls, complex situations, and customer relationships.
Otto Handles
- Fast lead response
- Basic intake
- FAQs
- Booking support
- CRM summaries
Your Team Handles
- Complex estimates
- Commercial accounts
- Emergency decisions
- Relationship building
Human Handoff Rules
When a customer asks for a person, gets frustrated, or needs a custom decision, Otto alerts your team with the full context.
Industries
Built for the work you do
From urgent repairs to routine service, Otto collects the details your team needs to help the customer.
HVAC
No-cool calls, no-heat calls, tune-up scheduling, replacement leads, emergency routing, maintenance plans, and filter reminders.
- No-cool calls
- No-heat calls
- Tune-up scheduling
- Replacement quotes
- Emergency routing
- Maintenance plans
Plumbing
Leaks, drains, water heaters, emergency service.
Electrical
Panels, outlets, lighting, urgent service calls.
Roofing
Leaks, storm damage, inspections, estimates.
Garage Doors
Springs, openers, safety eyes, same-day repair.
Pools
Equipment, recurring service, repairs, cleanups.
Custom
Any trade with leads, service calls, and follow-up.
FAQ
Before you put Otto to work.
Does Otto Chat work with Google LSA and Google Ads?
Yes. Otto Chat helps follow up with paid leads after the click, captures details, answers questions, and moves the lead toward booking before they shop competitors.
Does Otto Chat replace my CSR?
No. Otto Chat handles repetitive intake, simple questions, follow-up, and booking support so your CSR has more time for revenue-producing conversations.
Can I add an AI chatbot without rebuilding my website?
In many cases, a chat widget can be added to an existing website. We check your website platform and the access needed, then confirm how the chat appears on mobile and where inquiries will be saved. A full rebuild is not automatically required.
Can website chat qualify a lead before my office calls back?
Otto Chat can be configured to ask for the service, location, timing, and contact details your office needs. We keep the conversation focused and define when a request should go to your team for review.
Which channels does Otto Chat handle?
Website chat and supported messaging or lead follow-up connections can be configured around your business. Available channels depend on account access, permissions, and setup. We confirm which connections are included before launch.
What happens when Otto needs a human?
Your AI front desk follows the handoff process you approve. Otto collects the details and notifies the designated staff through your configured channel. Outside office hours, the visitor receives your approved callback or next-step message. We test that process before launch; an immediate live response is not assumed.
Schedule A Demo
See Otto with your services and rules.
Pick a time and we will walk through how Otto responds, qualifies, books, and hands leads to your team.
Book A Demo
Launch timing confirmedYour rules and handoffsBuilt for home services
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